Privacy Policy

Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from scarlettandcharlene.com (the “Site”).


1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device — including details about your web browser, IP address, time zone, and some of the cookies installed on your device.
 As you browse, we also gather information about the web pages or products you view, what websites or search terms referred you to the Site, and how you interact with it. We refer to this data as “Device Information.”

We collect Device Information using technologies such as:

  • Cookies – data files placed on your device, often containing an anonymous unique identifier. Learn more about cookies and how to disable them at www.allaboutcookies.org.

  • Log files – track actions on the Site and collect details like your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels – electronic files used to record browsing patterns and engagement.

When you make or attempt to make a purchase through the Site, we also collect Order Information, including your name, billing and shipping address, payment details (such as credit card numbers), email address, and phone number.

When we refer to “Personal Information” in this policy, it includes both Device Information and Order Information.

 

2. How We Use Your Personal Information

We use the information we collect to:

  • Process and fulfill orders, including managing payments, shipping, and confirmations.

  • Communicate with you regarding your order or inquiries.

  • Screen transactions for potential risk or fraud.

  • Improve and optimize our Site, products, and customer experience.

  • Provide you with information, updates, or offers consistent with your preferences.

Device Information also helps us detect potential fraud and analyze how visitors browse our Site so we can continue improving it.

3. Sharing Your Personal Information

We share your information with trusted third parties who help us operate our business, such as:

We may also share your information to comply with applicable laws, respond to lawful requests (such as subpoenas or warrants), or protect our rights.

4. Behavioural Advertising

We may use your Personal Information to show relevant ads or marketing content.
 You can opt out of targeted advertising here:

You can also manage ad preferences through the Digital Advertising Alliance Opt-Out Portal.

5. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when a “Do Not Track” signal is received from your browser.

6. Your Rights

If you are a European resident, you have the right to access, correct, or delete any personal information we hold about you. To exercise this right, please contact us using the details below.

We process your information to fulfill orders or pursue legitimate business interests, and your data may be transferred outside of Europe, including to Canada and the United States.

7. Data Retention

We retain your Order Information for our records unless and until you request that it be deleted.

8. Changes

We may update this policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

9. Minors

Our Site is not intended for individuals under 18 years of age.

10. Contact Us

For questions or concerns about our privacy practices, or to make a complaint, please contact us:

Scarlett & Charlene
 📧 Email: hello@scarlettandcharlene.com
 📞 Phone: +1 (416) 904-3020
 📍 Address: 96 Dawlish Avenue, Toronto, Ontario, M4N 1H1, Canada
 Re: Privacy Compliance Officer