We offer a thoughtfully selected range of baby and children’s apparel, shoes, and accessories — all chosen with safety, comfort, and quality in mind. Wherever possible, we prioritize natural and organic materials, avoiding synthetic fabrics, harmful chemical dyes, and unnecessary coatings. Our goal is to bring you pieces that feel gentle on your little one’s skin, are safer for the environment, and are made with the safest materials we can find.

We offer a range of sizes from newborn to pre-teen, depending on the brand and style.

We accept returns within 14 days of delivery on unworn, unwashed items with all original tags attached. We are only able to accept items in their original condition; any items returned without tags or showing signs of wear or washing will be sent back to you.

In the rare event that an item arrives with a fault, please contact us immediately. To start a return or report an issue, email us at support@scarlettandcharlene.com.

Yes — we’re happy to help with an exchange, subject to availability. Exchanges are accepted within 14 days of delivery on unworn, unwashed items with all original tags attached. Please contact us at support@scarlettandcharlene.com to begin the process.

At the moment, we offer shipping only. If you’re local and need your order quickly, we may be able offer same-day or rush delivery for an additional fee. Please contact us by email at support@scarlettandcharlene.com to arrange this.

If you need to make a change, email us as soon as possible at support@scarlettandcharlene.com. We’ll do our best to accommodate updates before your order ships.

The best way to reach us is at support@scarlettandcharlene.com. We aim to respond within 24 hours.

All orders ship directly from our Toronto studio. We carefully inspect and package every item before it leaves us.

Yes, we offer worldwide shipping. International shipping costs and delivery times vary by location.

At Scarlett & Charlene, we aim to make your delivery experience simple, transparent, and reliable. All orders are shipped directly from our Toronto studio.

Shipping rates are as follows:

Canada

• $12 flat rate
• Complimentary delivery on orders over $120

United States

• $20 flat rate
• Free shipping on orders over $200

Europe & Worldwide

• $30 flat rate
• Free shipping on orders over $300

Rush & Same-Day Delivery (Toronto)

If you are local and need your order quickly, we may be able to offer same-day or rush delivery for an additional fee. Please contact us by email at support@scarlettandcharlene.com to arrange this service.